Shipping
We can ship to virtually any address in the world.
We ship orders Wednesday and Friday via Canada Post. If your order misses the cut-off (around 12pm) it will be shipped on the next ‘shipping’ day. Customers in the US will receive their orders via United States Postal Service. Tracking numbers will be sent to the email address supplied when the order is shipped. Use the Canada Post tracking service or USPS if the shipping destination is the USA.
If you need your order rushed, just email or call us. We will do our best to get it out the same day. We ship Canada Post expedited and delivery times are normally within 3-4 business days within Canada (5-7 days to remote areas) and 5-7 business days to the USA.
Your order may be subject to duties and taxes by the destination country. As the recipient of this order you are responsible for the payment of any duties or taxes.
Please note: If you have ordered prescription lenses they will generally be filled and shipped within 7 to 12 business days from the date of ordering.
Canada and the USA
- FREE shipping on orders $150 and over.
- Otherwise a flat rate of $12.95 for North American addresses.
- We subsidize shipping up to $25 and if it’s more than that we will call you for approval for the additional shipping. If your order is oversized or requires an additional remote coverage fee (ie if your postal code has the letter X or Y or the digit ZERO (0) in it), you will be notified of the shipping amount for pre-approval before it is sent. We will always do our best to find a competitive shipping rate for you. Please email or call with any questions regarding our products or status of your order.
International
- A flat rate of $35.00 per order will be charged. If your shipping location requires an excess cost, you will be notified of the extra shipping amount for pre-approval before it is sent.
Returns and Exchange Policy
For Optical Frames ordered with prescription lenses:
We offer a 30-day hassle-free return policy for our Rx eyewear with lenses.
Please note that if you are ordering multiple pairs of Rx eyewear, we can only refund the cost of one Rx lens per order. After the 30-day grace period has elapsed we will not accept the return of frames with custom lenses for a refund.
For frames only and other items:
You can return any frames that do not work for you that have been purchased in the last 90 days for a refund, credit, or exchange providing the merchandise is in new condition, has original tags on and has not been worn. Once we receive them back we will process a refund based on your payment method.
For Gift and Apparel Items, our return policy is 30 days from date of purchase. Note that items must be unused, fully intact, and include any bags/tags etc that came with the purchase in order to receive a refund. Note that earrings are non-returnable due to sanitary and safety reasons.
If you wish to exchange the frames for another style, just let us know and we will send you the exchanged pair as soon as we get back the first ones. We will let you know if there is any balance owing or due.
Return postage is the responsibility of the customer. For returns from the USA, please send via USPS (United States Postal Service) and clearly indicate on the customs form that the product is being returned (or for exchange) to avoid duty and brokerage charges.
For 2 for 1 Sales, both items must be returned for a refund. No partial refunds for 2 for 1 Sales.
Please send returns and exchanges to:
Claudia Alan Inc.Returns & Exchanges#300-1000 West 14th StreetNorth Vancouver, BC V7P 3P3 (604) 425-2147